This page explains how to delete your account and related data for the mobile app "Nadge" (provided by App Foret), and what is deleted and what is retained.
About Nadge accounts
Nadge works without registering an email address or password. An anonymous account (a user identifier) is created automatically on first launch, and your mission progress, island data and friend information are stored on our servers (Cloud Firestore) under it. Because you never register a name, email address or phone number, we hold no information that directly identifies you.
Deleting data on your device
Data kept only on your device, such as display language, reminder and sound settings and tutorial progress, is removed when you uninstall the App. No need to contact us.
If you want to erase your progress yourself (maps, level, mission records, titles, collection, exclusion settings), use Settings → Delete → Reset data in the App and choose what to erase. Friends, purchased features, and sound and language settings are kept.
Deleting your account in the App (recommended)
If you still have a device that can open the App, you can delete everything yourself, right away. No need to contact us.
- Open the App and tap ⚙️ Settings at the top right of the home screen
- Choose Delete → Delete account (the last group)
- Read what gets erased and what is kept, then tap Delete my account and confirm
When it is done the App returns to the title screen: the server data listed under "What is deleted" below, and the settings and records stored on this device, are erased right then. You can still play afterwards with a new account.
Deleting server data (by email)
If you cannot do it in the App — you lost the device, or already uninstalled the App — email the address below. After verifying that the request is yours, we will delete the data.
| Operator | App Foret |
|---|---|
| Contact | nadge@appforet.com |
| Suggested subject | "Data deletion request" |
| Please include |
|
Because Nadge does not register names or email addresses, we identify your account by support code or transfer code. Both can only be issued from a device that can open the App. A friend code cannot be used to verify ownership, since you share it with other people. If you have neither code (for example, you lost the device), send information that helps verify ownership, such as the App Store / Google Play order number or receipt. If we still cannot identify the account, we may be unable to delete it, to avoid deleting someone else's data by mistake.
If you send a transfer code, it becomes invalid after we use it to confirm the request.
What is deleted
Whether you delete your account in the App or ask us by email, we delete the following data on our servers (Cloud Firestore).
- Account information (user identifier, authentication data)
- Profile (display name, avatar, epithet, friend code)
- Progress (mission completion, points, level, island and buildings, titles, collection, habits, difficulty setting, exclusion settings)
- Friendships, sent and received friend requests, timeline posts and Likes, friend points, your block list, your settings for accepting requests and being discoverable, and the avatars you own
- Transfer codes and their usage records, and support codes
- Our moderation records (whether you were hidden from lists or your Friends features were paused, and a note of the reason)
- Push-notification tokens (if any)
- The state of purchased features tied to the account
After deletion, your friend code becomes invalid, and you disappear from your former friends' lists.
What is retained after deletion
The following is retained after deletion. None of it contains information that directly identifies you (name, email address and so on).
- Purchase records: transaction information based on the purchase records issued by the store (App Store / Google Play) is kept for as long as required for fraud prevention and by law (for example, accounting and tax record-keeping obligations)
- Like counts on friends' timelines: the number of Likes you gave remains as an aggregate on the other person's posts (who gave them is deleted)
- Report records: records of reports you filed about other users, or that other users filed about you (the user identifiers of the reporter and the reported user, the reason selected, any details typed, and the time), are kept to prevent misuse. They contain no display names or friend codes, and after your account is deleted the user identifier can no longer be traced back to you. The notification emails we received when a report was filed (which include the display names and friend codes at that time) also remain in our mailbox
- Statistics: usage statistics aggregated in a form that cannot identify individuals
About in-app purchases
Nadge's in-app purchases are one-time (non-consumable) only; there are no subscriptions. Deleting your data does not remove the store's purchase record, so you can later restore the unlock from Settings → Restore purchases under the same Apple or Google account. Whether a refund is possible, and the procedure, follow each store's policy.
Retention period
When you delete your account in the App, the data listed under "What is deleted" is erased right then. For requests by email, we delete it within a reasonable period after verifying your request (normally promptly, and no later than 30 days). Data may remain in automatic disaster-recovery backups for up to 14 days after deletion, but we never restore or reuse it during that period. Transaction records we are legally required to keep are retained for 7 years as a rule under tax and accounting law, then deleted.
Questions about this page: nadge@appforet.com
Related: Privacy Policy (section 10, Retention and deletion / section 11, Your rights)